Shipping Policy

Effective Date: November 11, 2026
Last Updated: November 11, 2026

How delivery timing is calculated

A delivery estimate begins with one stage of preparation and continues with a separate journey through the carrier network. This policy describes the delivery approach for orders placed at https://lomkera.com. Actual destination options and charges must be reviewed for the relevant item and address at checkout.

Stage A — payment confirmation and preparation

We normally process an order within 1–3 business days after successful payment confirmation. During this stage, the order is reviewed and prepared for shipment. Business days exclude weekends and applicable public holidays. Payment checks, incomplete shipping details, inventory questions or exceptional order volume may delay release. Where we need further details from you, we may contact you using the information provided during checkout.

Stage B — travel after dispatch

Once an order has been dispatched, 7–15 business days is the estimated transit period. This is not the same as the processing time and is not a guaranteed arrival date. The overall elapsed period includes both stages, and delivery can take longer because of weather, transportation disruption, customs review, destination service limitations or local holidays. Any more specific estimate given at checkout should be interpreted in the context in which it was provided.

Available destinations and the amount you pay

Shipping is offered to the destinations actually supported for the products in your basket at checkout. Availability may change by product and delivery address. Shipping costs are shown at checkout rather than assumed to be free. Please review the final order summary, including any taxes and delivery fees, before payment. We do not claim that every country or territory is available for delivery.

International orders and customs

Where a shipment crosses a national border, a customs authority or delivery provider may assess import duty, value-added tax, clearance charges or related fees. Responsibility depends on the destination's law and the terms presented at checkout. Charges not included at checkout may be collected separately by the relevant authority or carrier. A delivery estimate may change while a shipment undergoes inspection or customs processing.

Tracking, status and delivery confirmation

Tracking information may be provided once a carrier reference is available. It can take some time after dispatch for the first tracking event to appear. If a tracking record seems unusually delayed or indicates delivery but the parcel cannot be found, contact us with the order number and the latest carrier status. We will review the available details and assist in determining an appropriate next step.

Address accuracy and requested changes

Enter a complete recipient name, street address, building or unit number, postal information where used, and a contact telephone number that a delivery carrier may need. Contact service@lomkera.com promptly if a correction is needed. We will consider a change before dispatch when possible, but cannot guarantee that a parcel can be redirected after carrier handoff. Failed delivery arising from an incomplete or incorrect address may require further investigation; any additional lawful reshipment charge will be explained before a new shipment is arranged.

A parcel arrives damaged, incomplete or incorrect

Please contact customer support with your order number and a description of the problem. Photos of the item or packaging are helpful where available. We will assess delivery and product information and provide a remedy consistent with the Return & Refund Policy and mandatory consumer law. Where a carrier investigation is required, we may ask for relevant information but will not use that process to deny a legal remedy you are entitled to receive.

Delivery questions

Our business registration address is published below for identification. It does not establish the origin of every shipment, and it is not a destination to which you should send returns without instructions. Support is available through the contact channels shown below.

Business and customer support details

Operating Company: Haikou Yinzhunxing Design Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCCC3X1L
Company Address: Room D018, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@lomkera.com
Contact Phone: +86 16687942615
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://lomkera.com