Return & Refund Policy

Effective Date: November 11, 2026
Last Updated: November 11, 2026

First, identify the type of return

Lomkera handles two common situations: an eligible change-of-mind return and a request for a remedy when goods arrive defective, damaged or different from the order. The process and responsibility for costs may differ. This policy explains the normal steps while preserving any stronger rights provided by applicable consumer law.

The request period

You may request an eligible voluntary return within 30 calendar days after the product is delivered. The request should reach us within that period; please do not assume that the date you later hand a parcel to a carrier is the request date. Any mandatory withdrawal, warranty or consumer-remedy period that is more favorable to you remains unaffected.

Start by contacting the store

Email service@lomkera.com and include your order number, the item concerned and why you want to return it. For a suspected defect, wrong item or transit damage, provide a description and photographs when practical. We will review the request and explain the available options. Do not ship goods back before receiving the return instructions; a package sent without a reference or to the wrong facility may be difficult to identify.

Conditions for voluntary returns

For a return made because you no longer want the item, the goods should normally be unused and in a condition appropriate for inspection, together with essential components, labels or packaging where reasonably applicable. Product-specific hygiene or safety exceptions may limit voluntary returns only if they are legally permitted and adequately disclosed. Opening an item to discover a defect does not remove a statutory right to a remedy for that defect.

Approved destinations and packaging

If an item must be shipped back, support will provide a designated return address and any reference or handling instructions. The business address printed at the end of this policy is not automatically a return-handling destination. Use protective packaging and keep evidence of dispatch where possible. We may discuss a different lawful solution when return transportation is not appropriate.

Return postage and other charges

For a voluntary return initiated solely because you changed your mind, you ordinarily pay for return shipping unless applicable law or a specific checkout term requires otherwise. If we are responsible for a verified wrong item, defect or shipment damage, we will cover the applicable return postage or arrange another lawful remedy. Please coordinate any required return method with support. No restocking fee is charged. Treatment of the original delivery charge depends on the reason for the return and mandatory law.

Inspection and decision

An authorized return may be inspected after receipt to identify the item and confirm its condition or the reported fault. We will communicate the result and any lawful deduction or alternative remedy. If evidence establishes that the customer is entitled to a refund without a physical return, we can assess that outcome as appropriate to the circumstances and law. The ability to request a legal remedy is not limited by a voluntary-return eligibility rule.

Refund method and timing

When a refund is approved, we will initiate it within 10 business days after approval, unless applicable law requires an earlier action. We generally return funds to the original payment method, unless another method is legally required or mutually agreed. The time taken for your bank or payment provider to post the credit is separate from the time we initiate the refund. We will explain the transaction reference when one is available.

Cancellations, replacements and exchanges

A cancellation request can be considered before dispatch; please email us promptly because a prepared or shipped order may instead need to follow a return process. A replacement or exchange depends on actual inventory, the item involved and any applicable statutory entitlement. If a promised replacement is not available, we will discuss the refund or another remedy available under law.

Your statutory remedies remain intact

These procedures do not waive legally required cancellation rights, product warranties or remedies for nonconforming goods. If a law applying to your purchase requires us to cover certain delivery expenses, accept a return outside the voluntary period, or act faster on a refund, that law takes precedence.

Business and customer support details

Operating Company: Haikou Yinzhunxing Design Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCCC3X1L
Company Address: Room D018, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@lomkera.com
Contact Phone: +86 16687942615
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://lomkera.com