Contact Us
Effective Date: November 11, 2026
Last Updated: November 11, 2026
Tell us what you need help with
At Lomkera, we welcome enquiries related to our online store, available product listings and orders placed through https://lomkera.com. You can ask a question before placing an order or contact us afterward if you need assistance with payment confirmation, shipment information or a product concern. Please include only the information relevant to your request.
Customer service channels
Support Email: service@lomkera.com
Contact Phone: +86 16687942615
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Email is suitable for questions that require an order reference, an image or a written explanation. You may write outside service hours; responses are handled during the next available service period. If calling from a different time zone, please account for China Standard Time (UTC+8).
Before and after a purchase
Product enquiries. To ask about a product, include its name or the link to its listing and specify the feature, option, measurement or other detail you want clarified. Review the individual product description and any product-specific notices before ordering.
Order status and delivery. For an existing purchase, include the order number and the email entered during checkout. If you need to report a delivery-address error, contact us as soon as it is noticed. Changes requested after dispatch may not be possible because the parcel may already be controlled by the carrier.
Incorrect, damaged or missing items. Describe the concern and, where practical, attach photos of the delivered item, packaging or shipping label. Please keep the order reference available. We will use the information to assess an appropriate resolution under applicable consumer rights and our Return & Refund Policy.
Cancellation and returns. Contact us before sending an item back. If a physical return is appropriate and authorized, support will provide the applicable procedure and return destination. The company's registered address listed below is not automatically a returns warehouse and should not be used without an express return instruction.
Privacy when you contact us
We do not need your account password, complete bank-card number or a government identity document for an ordinary order enquiry. Please do not include unnecessary sensitive details in support messages. Information shared with us is handled as described in the Privacy Policy, including the procedures for making a privacy request.
Registered business information
Brand / Website: Lomkera — https://lomkera.com
Operating Company: Haikou Yinzhunxing Design Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCCC3X1L
Company Address: Room D018, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
This registration address identifies the business. It is not a statement that the location operates as a walk-in retail store, dispatch depot or approved destination for customer returns. For order assistance, please use the customer-service contacts above.